National Postal Forum 2026
December 29, 2025
Save The Date – Mark your calendar for the National Postal Forum
This year’s event takes place May 2-6 in Phoenix, Arizona
99 S. Walnut St. Youngstown OH 44501
99 S. Walnut St. Youngstown OH 44501
Save The Date – Mark your calendar for the National Postal Forum
This year’s event takes place May 2-6 in Phoenix, Arizona
A facility tour of Midwest Direct and Networking with Industry Peers and USPS Representatives
– Midwest Direct works with clients nationwide to deliver print, mail and digital messages and communications more effectively and efficiently.
– Don’t miss this invaluable networking opportunity with Industry Stakeholders and Postal Service Representatives.
– Light refreshments will be provided.
RESERVATIONS ARE REQUIRED FOR THIS EVENT. Please RSVP by October 30 to Tina Grabovez at valentina.grabovez@usps.gov. Questions? Contact Tina at 216-443-4723.
Midwest Direct is located at 2222 West 110 St., Cleveland, OH 44102.
The NEW Center at NEOMED
4211 State Route 44, Rootstown OH 44272
Take I-76 to 44, go south. Enter across from Giant Eagle and look for the American / Ohio flags. Park in that lot and enter under the awning. Once inside, take the stairs or the elevator on the right.
Your Registration of $79 will cover:
• Keynote Presentation: Leading Forward – Marc McCrery, Vice President, Customer Experience, USPS
• Featured speaker Bob Tomer of AMASTI – Mail Smarter – Money Saving Strategies for Mailers
• Additional Presentations from USPS Experts
• Award Presentations & Prizes & One-on-One Networking Opportunities
• Industry Education – Certificate for all Attendees
• Visit Exhibitors for State-of-the-Art Products & Services
• Registration includes education, continental breakfast, and hot lunch.
Questions? Contact Tina Grabovez at valentina.grabovez@usps.gov or 216-443-4723
Failing to meet the minimum mailing dimensions for commercial mail can significantly impact your budget.
This session will explore the common mistakes in mailpiece design and provide strategies to avoid them. This session is essential for printers and mailers, as the competitive edge of a well-designed mailpiece is becoming increasingly crucial in the marketing landscape.
Join us to ensure your mailpieces are cost-effective and designed to save you time and money.
Floyd Creecy is the Vice-President of Operations at 120 Design Studios, based in Orlando, FL. In this role, he oversees all operational aspects of the company, ensuring seamless execution of IT and branding projects while driving strategic growth in the commercial contracting sector. He is also the Executive Director of the Mail Systems Management Association (MSMA), a member of the Greater Baltimore Postal Customer Council (GBPCC),and serves on the PCCAC Strategic Innovation Sub-Committee. Renowned for his compassionate leadership, Floyd empowers and motivates his teams and audiences alike. His extensive experience in project management and branding, coupled with his expertise as a speaker, makes him a staple at industry events like PCC, Postal Forum, MAILCOM, and MSMA conferences, where he delivers impactful keynote speeches.
Floyd’s professional mantra —“Attitude, Industry education, and information aid us in our ability to exceed our limitations”— reflects his firm belief in the power of positive thinking, continual learning, and access to information as keys to success. Floyd holds a bachelor’s degree from Liberty University and is a Certified Project Management Professional (PMP) and a Certified Mail and Distribution Systems Manager (CMDSM).
Join us on Zoom
https://usps.zoomgov.com/j/1600160664?pwd=hIRvBX615rP4EUp3MdHb4wmKcN0LEF.1
Phone one-tap: US: +15033361236,,1600160664#,,,,*539453# or +1952-229-5070,,1600160664#,,,,*539453#
Meeting ID: 160 016 0664
Passcode: 539453
Join by Telephone
Dial: +1 503 336 1236 or +1 952-229-5070 or +1 650-581-7094 or +1 855-860-4313 or +1 678 317 3330
No two businesses are the same – different business needs around addresses. Within a business, not all mailings are the same. They have different priorities relative to goals, purposes, needs, fraud, restrictions, regulations and requirements. So it makes sense they may have different “Best Practices” when it comes to Address Quality. Best Practices mailers have undeliverable mail rates 50-65% lower than the industry average. And recent changes provided an opportunity to reduce their undeliverable mail by an additional 10+%. This translates to lower costs, faster bill payments, happier clients, increased sales and so much more.
In this session, Adam Collinson, Director of Address Intelligence, GrayHair Software LLC will focus on address-related issues that businesses are facing as well as the tools and data that can be utilized to make positive process changes. Adam analyzes and improves processes in all areas of mail including Data Entry, Address Quality and Return Mail, Database Management, Regulatory Compliance, Cash Flow Optimization, and Mail Tracking Analytics. In his position, Adam uses his experience and knowledge to analyze, research, design and implement new solutions to meet the needs of the ever-changing mailing industry. Adam also serves as the MTAC (Mailers Technical Advisory Committee) Industry Focus Leader for Data, Technology and Addressing.
Join Zoom Meeting
Phone one-tap: US: +15033361236,,1614402429#,,,,*695546# or +1952-229-5070,,1614402429#,,,, *695546#>/p>
Meeting URL: https://usps.zoomgov.com/j/1614402429?pwd=zO2J1sN3NCzq7mZXxbjSRZQQIHHnza.1
Meeting ID: 161 440 2429 Passcode: 695546
Join by Telephone
For higher quality, dial a number based on your current location.
US: +1 503 336 1236 or +1 952-229-5070 or +1 650-581-7094 or +1 855-860-4313 or +1 678 317 3330
Meeting ID: 161 440 2429 Passcode 695546
The Ohio 1 District Postal Customer Councils invite you to our educational and networking event on
Join us in January as we begin 2025 with a Lunch & Learn Session featuring Lori Joyner-Swetlin, Postal Solutions Leader, GrayHair Software.
Over two and a half decades of expertise in tackling USPS mailing and operational mail workflow issues, Lori’s primary focus currently lies in designing and integrating top-tier data quality and workflow solutions. These ensure mail is aptly addressed and adorned with intelligent mail barcodes which makes it possible to manipulate data in several ways for various users resulting in significantly profitable outcomes.
Lori has facilitated many presentations within the USPS sector, including subjects such as Informed Delivery, USPS Promotions, Address Quality, Intelligent Mail Barcode (IMB) tracking, and IMB Address Change Services along with Data Usage.
Lori’s collaborations with the USPS lead to establishing the Electronic Return Receipt product and procedures for USPS Certified Mail. Holding the front line for Pitney Bowes at the Ohio State Supreme Court, the pioneering state to employ this service, which is now implemented nationwide.
As CEO/President of ACDC Atwood Community Development Corporation, Lori steers a community organization that is dedicated to enhancing the living standard in the Atwood Lake Region via financial and ecological responsibility and openness.
Cost is free. Since this is an in-person event, please bring your lunch if you wish. The USPS Administration Building is located at 2200 Orange Ave., #201, Cleveland, OH 44101.
Please register your intent to attend by Friday, January 17 with Tina Grabovez, USPS Customer Relations Coordinator via email at valentina.grabovez@usps.gov.
Our PCC participated in this wonderful community event on December 5, 2024. We were able to use a 2-ton USPS truck and handed out candy to children along the parade route. For the adults, we handed out flyers promoting Operation Santa with a business card providing information about Steel Valley PCC. We were joined by Safety SAM and a handful of Salem Ohio’s letter carriers.
Pictured, from left: Bob Tomer, AMASTI – Renee Twitty, USPS, Alicia Rauckhorst, USPS, Pam Wood, USPS, Sam Morris, SMARTmarketing, Laura Harsch, USPS.
The Steel Valley PCC was awarded “2023 PCC of the Year – Large Market” by the U.S. Postal Service. Industry Co-Chair Jeff Politano from SMARTmarketing, co. is shown here with Postmaster General Louis DeJoy and Postal Co-Chair Youngstown Postmaster Renee Twitty.
The text of the press release is as follows:
U.S. Postal Service Honors Postal Customer Council Leaders’ Accomplishments
June 30, 2023
The U.S. Postal Service recognized Postal Customer Councils (PCCs) throughout the nation for their outstanding achievements and innovations in 2023. This year’s winners of the PCC Leadership Awards were announced during an event held at Postal Service Headquarters in Washington DC yesterday.
PCCs are a grassroots network that provides a local channel for USPS business mailers and the Postal Service to continue building upon their relationships so they can increase the use of mail and work on solving concerns and challenges together. These relationships provide a means to share best mailing and shipping practices, as well as give PCCs around the country opportunities to connect and learn from each other
PCC Leadership Awards are presented each year by the Postal Service in recognition of exemplary work to strengthen and grow the PCC network. More than 220 nominations were submitted this year.
Top honors were presented to PCC groups that achieved overall excellence in their efforts to serve their communities. The PCCs offered innovative solutions for challenges for businesses of all sizes.
• PCC of the Year — Metro Market – Twin Cities PCC – Minneapolis – St. Paul, MN
• PCC of the Year — Large Market – Steel Valley PCC – Youngstown, OH
• PCC of the Year — Small Market – West Michigan PCC – Grand Rapids, MI