Steel Valley Postal Customer Council

Youngstown Post office

The Steel Valley PCC exists to help businesses that mail with the US Postal Service keep up with changes and updated procedures within the US Postal Service as it relates to their business mailing. Also, we work to foster relationships between the US Post Office and local businesses that use the mail to conduct their business, and provide a forum in which members can exchange ideas and information to help each other. Our members come from all over the Steel Valley, including Youngstown, Warren, Salem, Columbiana, East Liverpool. Keep an eye on this space to be updated on future events.

Save the Date - National PCC Day

Friday, September 22, 2023

Pro Football Hall Of Fame

You won't want to miss this!

National Postal Forum

Recent Event

Earth Day With the PCCs

In-person event – Featuring keynote speaker Alicia Rauckhorst, USPS Manager of Consumer Affairs

USPS East Palestine – 269 N. Market St, East Palestine, OH 44413

Steel Valley and The Northern Ohio PCCs – Central Area

7:30 AM – 9:00 AM EST

For more information contact

Getting Motivated with USPS Incentives

Thursday January 19th, 10:30 am

FREE TO ATTEND - Youngstown Post Office - 99 S. Walnut St. Youngstown OH 44501

Or join us via zoom

Phone one-tap: US: +15033361236,,1602293898#,,,,654065# or +1952-229-5070,,1602293898#,,,,654065#
Meeting URL:
Meeting ID: 160 229 3898 Passcode: 654065
Join by Telephone Dial:
US: +1 503 336 1236 or +1 952-229-5070 or +1 650-581-7094 or +1 855-860-4313 or +1 678 317 3330
Meeting ID: 160 229 3898 Passcode: 654065

Motivation with Ruben Martinez

As a teenager, Ruben Martinez knew that he wanted to help people. He dreamed of becoming a firefighter, but he was too young to apply. Undaunted, he enlisted in the US Air Force and trained as a firefighter there. Ruben was stationed around the world, in various countries such as England, Ecuador, Germany, Kuwait, as well as our American soil. He worked with many different fire fighters to ensure safety of both people and aircrafts. His hard work and dedication was recognized with a award for Fire Fighter of the Year.

In 2006, Ruben left the US Air Force and joined the US Postal Service as a carrier and started looking for new ways to help people.

He started as an On the Job Instructor at the Medina station and quickly realized he wanted to learn more. He volunteered to become an Engagement Champion who assisted with increasing morale and retaining employees. Communication become more fluid and a partnership between management and craft was formulated. Ruben loved working with people and ensuring the processes were adhered. He realized everyone deserves an opportunity to advance, regardless of where you start the goal is to reach where you want to be, some way to help others and expose employees to the endless opportunities.

Ruben believes that investing in excellent customer service begins with creating confident and competent employees. He enjoys evoking on his facilitating passion and was able to translate his knowledge. He feels it is a gift to be able to bring people together and create team camaraderie.

Incentives with Brenda Tufts, USPS Territory Executive

Experienced Territory Executive with a demonstrated history of working in the government administration industry. Currently, 16 years of experience with the USPS Sales and Marketing team. Tufts is considered an expert in Direct Mail, 2022 generated approximately $39 million dollars revenue with high-volume client, 565% over target.

Tufts led several civic organizations as President in the Greater Cleveland area. Tufts expertise is in the areas of professional consultative selling skills, return on investment, business development, increasing market share growth, logistics distribution channel management, adult training, leading teams, business acumen, project management, and building relationships with C-suite level professionals.

Tufts graduated from John Carroll University with a Master of Arts in Communications Management and a Bachelor of Arts from John Carroll. Tufts studied the field of public relations and marketing while undertaking extensive professional training in business management. Skilled in the areas of sales and training, Tufts has led or been involved in implementing comprehensive strategic programs. Currently, Tufts performs United States Postal Service solutions-based sales activities.

Tufts consults with key business decision-makers or their representatives on their corporate strategies, and unique or demanding business needs to develop business solutions to enhance and meet those needs. Tufts develops a mutually agreeable communication strategy for each customer. Tufts was the Change Agent for the Great Lakes Area Northern Illinois team.

Tufts is also skilled in Leadership, Coaching, Civic Duty, Grant-Writer for Civic Organizations, Strategic Management, Account Management, Marketing, Public Speaking/Civic Engagement, and Strategic Planning. Resides in Greater Cleveland and an avid gardener.

Most Recent Events

To read about past Steel Valley PCC Events, click here.

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