Steel Valley Postal Customer Council

Youngstown Post office

The Steel Valley PCC exists to help businesses that mail with the US Postal Service keep up with changes and updated procedures within the US Postal Service as it relates to their business mailing. Also, we work to foster relationships between the US Post Office and local businesses that use the mail to conduct their business, and provide a forum in which members can exchange ideas and information to help each other. Our members come from all over the Steel Valley, including Youngstown, Warren, Salem, Columbiana, East Liverpool. Keep an eye on this space to be updated on future events.

National Postal Forum

USPS Price Change Presentation

Thursday December 1st, 10:30 am

Presented by Craig Zielaskiewicz, USPS Senior Territory Representative

Craig Zielaskiewicz was named Sr. Territory Rep representative of the Wellington District in October of 2021.

Craig has 25 years with the Postal Service and brings extensive experience in operations and sales. In addition to his current appointment, Craig has served as Postmaster of the Brunswick Post Office, Manager of the Olmsted Falls Post Office,as well as a variety of other management positions in the Cleveland area. In his current role as part of the headquarters sales group, Craig is responsible for managing and growing a portfolio of high value accounts as well as identifying opportunities for growth in this competitive market.

Craig is a graduate of the US Postal Service Associate Supervisor Program, the US Postal Service Management for Essential Leadership Program, and he is Lean Six Sigma Yellow Belt certified. Craig was also an Eastern Area Political Champion. Craig has been nationally recognized amongst his peers for both consistent and outstanding performances.

Join us via zoom

Phone one-tap: US: +15033361236,,1606106382#,,,,238752# or +1952-229-5070,,1606106382#,,,,238752#
Meeting URL:
Meeting ID: 160 610 6382 Passcode: 238752
Join by Telephone Dial:
US: +1 503 336 1236 or +1 952-229-5070 or +1 650-581-7094 or +1 855-860-4313 or +1 678 317 3330
Meeting ID: 160 610 6382 Passcode: 238752

USPS Incentives Presentation

Thursday January 19th, 10:30 am

Presented by Brenda Tufts, USPS Territory Executive

Experienced Territory Executive with a demonstrated history of working in the government administration industry. Currently, 16 years of experience with the USPS Sales and Marketing team. Tufts is considered an expert in Direct Mail, 2022 generated approximately $39 million dollars revenue with high-volume client, 565% over target.

Tufts led several civic organizations as President in the Greater Cleveland area. Tufts expertise is in the areas of professional consultative selling skills, return on investment, business development, increasing market share growth, logistics distribution channel management, adult training, leading teams, business acumen, project management, and building relationships with C-suite level professionals.

Tufts graduated from John Carroll University with a Master of Arts in Communications Management and a Bachelor of Arts from John Carroll. Tufts studied the field of public relations and marketing while undertaking extensive professional training in business management. Skilled in the areas of sales and training, Tufts has led or been involved in implementing comprehensive strategic programs. Currently, Tufts performs United States Postal Service solutions-based sales activities.

Tufts consults with key business decision-makers or their representatives on their corporate strategies, and unique or demanding business needs to develop business solutions to enhance and meet those needs. Tufts develops a mutually agreeable communication strategy for each customer. Tufts was the Change Agent for the Great Lakes Area Northern Illinois team.

Tufts is also skilled in Leadership, Coaching, Civic Duty, Grant-Writer for Civic Organizations, Strategic Management, Account Management, Marketing, Public Speaking/Civic Engagement, and Strategic Planning. Resides in Greater Cleveland and an avid gardener.

Join us via zoom

Phone one-tap: US: +15033361236,,1602293898#,,,,654065# or +1952-229-5070,,1602293898#,,,,654065#
Meeting URL:
Meeting ID: 160 229 3898 Passcode: 654065
Join by Telephone Dial:
US: +1 503 336 1236 or +1 952-229-5070 or +1 650-581-7094 or +1 855-860-4313 or +1 678 317 3330
Meeting ID: 160 229 3898 Passcode: 654065

Most Recent Events

Making Direct Mail Work For You

Thursday October 13, 10:30 am to 11:00 am

Presented by Josh Lorion, USPS Sr. Territory Executive and Sam Morris, Creative Director at SMARTmarketing, co.

Josh and Sam will be covering DAL (Detatched Address Label) Cards and Shared Mail. Useful tools for using direct mail in a very affordable way!

Click here to join us on Zoom

2022 National Postal Customer Council Day


Friday, September 23, 2022 - 8:00 am – 1:30 pm

Cuyahoga Community College
Jerry Sue Thornton Center
2500 East 22nd St.
Cleveland, OH 44115

Ohio 1 District Postal Customer Councils (Greater Cleveland, Akron/Canton, Steel Valley) will be hosting National PCC Day on 9-23-22.

The day will offer:
- Educational sessions (including Postmaster General Louis DeJoy’s update on the Delivering for America plan)
- Networking with Industry Partners & USPS Leadership & Subject Matter Experts
- Awards and Prizes
- Exhibitors’ Showcase

Grand Prize: Complimentary registration to National Postal Forum 2023 - May 21-24, 2023 in Charlotte, NC

Registration details are forthcoming, including exhibitor information. Please contact Tina Grabovez, Customer Relations Coordinator, at if questions.

Creative Mail Piece Design

with MDA (Mailpiece Design Analyst) Stan Gibbs

August 11, 2022 11:00 AM

The lighter side of Mailpiece Design, featuring ideas for a memorable mailpiece that follows all the rules.

Stan Lee Gibbs is a native of Maryland's Eastern Shore. He attended Chesapeake College and completed his Business Practicum in London, England. Stan began his postal career in 1985 as a CFS (Computerized Forwarding Systems ) clerk. He later worked as an Air Records Processor at the Air Cargo Terminal during the time that USPS maintained its own fleet of planes. In 1994, Stan became a Bulk Mail Clerk at the BMEU in Baltimore, MD. He excelled in using the ABE (Automated Barcode Evaluator) and MERLIN (Mail Evaluation Readability Look-Up Instrument) and became the trainer for the District. In 2012, Stan detailed as the MDA (Mailpiece Design Analyst) for the Baltimore District and was awarded the position in 2015.

Stan continues to work closely with BMEUs and PCCs (Postal Customer Councils) in the Eastern Region. He has been a student of the DMM (Domestic Mail Manual) and always tries to inspire others to "learn to navigate the DMM).

Click here to join us on zoom

AMS For Mailers

With Ohio 1 AMS (Address Management System) Manager Nikki Roche

August 18, 2022 11:00 AM

Address Management System (AMS) maintains all ZIP Code data. This data is used to provide products such as CASS. This presentation provides a brief overview of AMS operations and offers tips to improve the quality of your mailing lists.

Nikki brings her expertise and a wealth of knowledge to the position of Manager, Address Management Systems for the Ohio 1 District. She began her Postal career in 1998 as a Customer Service PTF clerk in Cleveland, Ohio. From there, she became a Mail Processing clerk in 2007 and in 2009 she became a Data Collection Technician. In 2013 she became an Address Management Systems Technician with her focus on Growth Management and AMS processes for the Ohio 1 District, then later was promoted as a Supervisor of Distribution Operations.

Nikki has held detail positions during her career that include acting Supervisor of Customer Service, Postal Systems Coordinator, Product Information Quality Analyst, Growth Management Coordinator, and Manager of Address Management Systems.

Click here to join us on zoom

To read about past Steel Valley PCC Events, click here.

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